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Frequently asked questions and answers

How can I start a project with Lumex Agency?

To initiate a project with LumexAgency, you can reach out to us through the contact form on our website. We'll schedule a consultation to discuss your requirements, goals, and project details.

What services does your agency offer?

We provide a full range of creative and technical digital services, including custom software development, branding, graphic design, UX/UI design, and digital marketing. From crafting visual identities to building scalable web applications and marketing platforms, we cover all aspects of your digital needs.

Can I choose multiple services for a single project?

Absolutely! Many of our clients combine services like branding, UX/UI design, and development to create a cohesive solution. We'll work with you to customize a package that meets your business goals, or select a popular package for brand scaling.

How much do your services cost?

Pricing depends on the scope and complexity of your project. After an initial consultation, we'll provide a customized quote tailored to your needs.

What industries do you specialize in?

We work with a diverse range of industries, including e-commerce, retail, technology, wellness, real estate, B2B and more. Our solutions are tailored to suit the unique challenges and opportunities in your field.

What types of development projects do you specialize in?

We specialize in a variety of development solutions, including corporate websites, e-commerce platforms, mobile and web applications, AI-powered apps, custom servers, and blockchain-based platforms.

Do you offer customized solutions for my business needs?

Yes, every project is tailored to your specific goals, audience, and industry, ensuring a solution that works for you.

Do you work under Non-Disclosure Agreements (NDAs)?

Yes, we prioritize confidentiality. We are open to signing Non-Disclosure Agreements to ensure the security of your project information.

What is your payment process?

Our payment structure and fees depends on the scope and complexity of your project. After the initial consultation, our team will provide a written quote with the fee amounts and payment terms.

Who will own the intellectual property rights after the project is completed?

The intellectual property rights depend on the mutually agreed upon project structure and payment process. We retain the right to showcase and share the project in design competitions, social media, and our portfolio for promotional purposes.

Do you provide assistance in maintenance and support after the launch?

Yes, we offer post-launch support and assistance as needed. Our goal is to ensure the ongoing success and optimal performance of your project.

How is the timeline for a project determined?

Project timelines are established based on the scope and complexity of the project. We work closely with clients to set realistic timelines, taking into account factors such as design revisions, feedback, and project milestones.

Is it necessary for the client to be consistently available, and are there regular meetings/calls?

While regular communication is valuable, we understand the busy schedules of our clients. We can schedule meetings or calls as needed and provide updates through other communication channels to ensure effective collaboration. It is up to our clients how involved they would like to be during the project.

What are the accepted payment methods?

Our accepted payment methods depend on the scope and complexity of your project. Typically all secure electronic payment methods such as bank transfers, cryptocurrency stablecoins, etc, but our team can further discuss this on a case by case basis.

Are there any limitations or considerations that clients should be aware of?

We recommend discussing specific project limitations and considerations during the initial consultation. This ensures a clear understanding of expectations and helps us provide a tailored approach to your project.

How frequently are project progress updates provided?

We strive to provide regular updates, with the frequency determined in collaboration with the client. This ensures transparency and keeps you informed about the project's status.

Do you work with international clients?

Yes, we collaborate with clients worldwide, offering solutions that are culturally and regionally relevant to their target audiences.

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